Automation Queue

Listing

GET/api/v1/queues

Returns every automation queue in your workspace, each with its full member list. This endpoint is not paginated.

Request

Authorization

Bearer Token

Provide your API token in the Authorization header. See Authentication to issue one.

Example:Authorization: Bearer ********************

Responses

200

OK

  • requestIdstringrequired

    Unique ID for this request. Quote it when reporting a problem.

  • dataarray[object]required
    Child attributes
    • idstringrequired
    • namestringrequired
    • descriptionstring | nullrequired
    • emojistringrequired
    • distributionStrategystring | nullrequired

      Allowed values:"round-robin", "fewest-assignments", "random", "notify-all", null

    • maximumAssignPerAgentinteger | nullrequired
    • useGlobalAgentCapacitybooleanrequired
    • offlineAssignmentbooleanrequired
    • autoAssignboolean | nullrequired
    • membersarray[object]required
      Child attributes
      • userIdstringrequired
      • namestringrequired
      • emailstringrequired
      • membershipRolestringrequired

        agent receives conversations from the queue; manager supervises it.

        Allowed values:"agent", "manager"

    • createdAtstringrequired
    • updatedAtstringrequired
401

Unauthorized

  • messagestringrequired
429

Too Many Requests

  • messagestringrequired