Listing
GET
/api/v1/cx-logs
Request
Query Params
Header Params
Responses
Request Request Example
Shell
JavaScript
Java
Swift
curl --location -g --request GET 'https://apigw.klinkcx.com/api/v1/cx-logs?selectedDate=2026/04/01 00:00:00-2026/04/30 23:59:59&page=1&pageSize=20&contactChannel[]=mail' \
--header 'x-client-timezone: Asia/Singapore' \
--header 'Authorization: Bearer <token>'Response Response Example
{
"requestId": "uuid-string",
"cxLogs": {
"data": [
{
"id": "uuid-string",
"caseId": 12540,
"entityId": "uuid-string",
"entityName": "room",
"contactId": "uuid-string",
"channel": "messenger",
"queueId": "uuid-string",
"agentId": "uuid-string",
"direction": "inbound",
"startedDate": "2026-03-30 08:30:00.000+00",
"closedAt": "2026-03-30 09:15:20+00",
"handledTime": 2720,
"totalHoldDuration": 45,
"firstResponseTime": 120,
"disposition": "Resolved",
"channelType": "messenger",
"customerPhone": null,
"contactLabel": [
"Premium Support",
"Technical-V2"
],
"queueName": "Tier 2 Technical Support",
"uid": "PSID-1029384756",
"createdAt": "2026-03-30T08:30:05.123Z",
"updatedAt": "2026-03-30T09:15:25.000Z",
"deletedAt": null,
"wrapUpFormId": "uuid-string",
"wrapUpDuration": 180,
"slaStatus": "meet",
"firstAssigneeId": "uuid-string",
"closedAssigneeId": "uuid-string",
"fullHandledTime": 2765,
"resolutionTime": 2905,
"fullResolutionTime": 2965,
"cxIntelligenceStatus": "processed",
"firstRepliedTime": 125,
"contact": {
"id": "uuid-string",
"createdAt": "2026-01-15T10:00:00.000Z",
"updatedAt": "2026-03-30T08:30:00.000Z",
"deletedAt": null,
"name": "John Doe",
"address": "123 Business Ave, Singapore",
"channel": "messenger",
"notes": "Preferred contact method: Messenger",
"contactNumber": "+6591234567",
"companyId": "uuid-string",
"contactProfile": "https://cdn.klink.cloud/assets/profiles/john_doe_avatar.jpg",
"socialProfileUrl": "https://facebook.com/john.doe.sample",
"tags": [
{
"id": "uuid-string",
"name": "VIP"
}
],
"platformContacts": [
{
"id": "uuid-string",
"createdAt": "2026-01-15T10:00:00.000Z",
"updatedAt": "2026-03-30T08:30:00.000Z",
"deletedAt": null,
"channelId": "uuid-string",
"socialPlatformId": "PSID-1029384756",
"type": "messenger",
"botpress_user_metadata": null
}
]
},
"firstAssignee": {
"id": "uuid-string",
"name": "Sarah Jenkins",
"email": "sarah.j@klink.cloud",
"address": null,
"phone": null,
"notificationCount": 0,
"deletedaAt": null,
"createdAt": "2024-05-10T09:00:00.000Z",
"updatedAt": "2026-03-25T14:20:00.000Z",
"provider": "google",
"providerId": "uuid-string",
"firstName": "Sarah",
"lastName": "Jenkins"
},
"agent": {
"id": "uuid-string",
"name": "Sarah Jenkins",
"email": "sarah.j@klink.cloud",
"phone": null
},
"closedAssignee": {
"id": "uuid-string",
"name": "Sarah Jenkins",
"email": "sarah.j@klink.cloud"
},
"mailRoom": null,
"room": {
"id": "uuid-string",
"channel_id": "uuid-string",
"platform_contact_id": "uuid-string",
"actor_id": "uuid-string",
"assignee_id": "uuid-string",
"last_message": "Thank you for the update, your issue has been resolved.",
"handled_time": 2720,
"first_response_at": "2026-03-30 08:32:00+00",
"unread_count": 0,
"closed_at": "2026-03-30 09:15:20+00",
"direction": "outgoing",
"is_latest": true,
"created_at": "2026-03-30T08:30:00.000Z",
"updated_at": "2026-03-30T09:15:20.000Z",
"status": 1,
"last_message_at": "2026-03-30 09:12:00+00",
"actor_type": "user",
"is_bot_room": false,
"csat_status": "sent",
"notes": "Issue related to account sync. Resolved by resetting session tokens.",
"first_response_time": 120,
"automation_queue_id": null,
"telegram_business_connection_id": null,
"is_group": false,
"first_assignee_id": "uuid-string",
"closed_assignee_id": "uuid-string",
"holding_time": 45,
"unhold_label_id": "uuid-string",
"first_replied_at": "2026-03-30 08:32:05+00",
"first_replied_time": 125,
"is_ai_agent_room": false,
"thread_id": "uuid-string-thread",
"subject": "Account Sync Issue",
"cx_log_partition_key": "2026_03",
"channel": {
"id": "uuid-string",
"name": "Klink Asia Facebook",
"type": "messenger",
"brand_name": "Klink Official",
"platform_id": "uuid-string-platform",
"status": true,
"created_at": "2024-01-01T00:00:00.000Z",
"updated_at": "2026-01-01T10:00:00.000Z",
"is_relogin_required": false,
"connected_user_name": "Klink Support",
"connected_user_id": "uuid-string-user",
"actor_id": "uuid-string-actor"
}
},
"wrapUpForm": {
"id": "uuid-string",
"disposition": "Resolved",
"note": "Customer account successfully synced and verified.",
"createdAt": "2026-03-30T09:12:00.000Z",
"updatedAt": "2026-03-30T09:15:00.000Z",
"categories": [
{
"id": "uuid-string",
"value": "Technical Support",
"parentId": null,
"level": 1
},
{
"id": "uuid-string",
"value": "Account Issues",
"parentId": "uuid-string",
"level": 2
}
],
"tags": [
{
"id": "uuid-string",
"name": "First-Contact Resolution"
}
],
"customFields": [
{
"id": "uuid-string",
"textValue": "v2.5.1",
"attribute": {
"id": "uuid-string",
"displayName": "Software Version",
"systemName": "software_version",
"type": "text"
}
},
{
"id": "uuid-string",
"textValue": "High",
"attribute": {
"id": "uuid-string",
"displayName": "Urgency Level",
"systemName": "urgency",
"type": "select"
}
}
]
},
"holdLogs": [
{
"id": "uuid-string",
"started_at": "2026-03-30 08:45:00.000+00",
"ended_at": "2026-03-30 08:45:45.000+00",
"duration": 45,
"hold_label_id": "uuid-string",
"cx_log_id": "uuid-string",
"cx_log_partition_key": "2026_03"
}
],
"telephonyCdr": null,
"transcript": "empty"
}
],
"total": 14,
"page": 1,
"pageSize": 14,
"lastPage": 1
}
}Modified at 2026-05-04 10:53:15