Listing

GET

/api/v1/cx-logs

As the name suggests, cx logs are a core part of klink.cloud — the very reason klink.cloud exists is so you can have check daily call logs conversations with your cx logs. On this page, we'll dive into the different cx logs endpoints you can use to manage cx logs programmatically. We'll look at how to query, create, update, and delete tags.

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Query Params

Header Params

Responses

🟢200

application/json

Body

Request Example

Shell

JavaScript

Java

Swift

curl --location --request GET 'https://apigw.klinkcx.com/api/v1/cx-logs?selectedDate=2025/04/01 00:00:00-2025/04/25 23:59:00&page&pageSize' \
--header 'x-client-timezone: Asia/Singapore' \
--header 'Authorization: Bearer <token>'

Response Example

    {
        "requestId": "",
        "cxLogs": {
            "data": [
            {
                "id": "",
                "caseId": null,
                "entityId": "",
                "entityName": "",
                "contactId": "",
                "channel": "",
                "queueId": "",
                "agentId": "",
                "direction": "",
                "startedDate": "",
                "handledTime": null,
                "firstResponseTime": null,
                "createdAt": "",
                "updatedAt": "",
                "deletedAt": null,
                "wrapUpFormId": "",
                "wrapUpDuration": null,
                "slaStatus": null,
                "firstAssigneeId": "",
                "closedAssigneeId": "",
                "totalHoldDuration": null,
                "fullHandledTime": null,
                "resolutionTime": null,
                "fullResolutionTime": null,
                "cxIntelligenceStatus": null,
                "firstRepliedTime": null,
                "contact": {...},
                "firstAssignee": {...},
                "agent": {...},
                "closedAssignee": {...},
                "mailRoom": null,
                "room": {...}
            },
            {...}
            ],
            "total": ...,
            "page": 1,
            "pageSize": 10,
            "lastPage": ...
        }
    }

Modified at 2026-01-08 18:15:23

Listing

Send message