Cx Logs
As the name suggests, cx logs are a core part of klink.cloud — the very reason klink.cloud exists is so you can have check daily call logs conversations with your cx logs. On this page, we'll dive into the different cx logs endpoints you can use to manage cx logs programmatically. We'll look at how to query, create, update, and delete tags.
The Cx Logs Model
The cx logs model contains all the information about your cx logs.
List all Cx Logs
This endpoint allows you to retrieve a paginated list of all your cx logs. By default, a maximum of ten tags are shown per page.
Required attributes
- Name
selectedDate- Type
- string
- Description
The selectedDate for the cx logs (example. 2025/04/01 00:00:00-2025/04/25 23:59:00).
Required headers
- Name
xClientTimezone- Type
- string
- Description
The time zone base on country. (example. x-client-timezone : Asia/Bangkok).
Optional attributes
- Name
page- Type
- number
- Description
Page number of cx logs.
- Name
pageSize- Type
- number
- Description
Page size that is showing the data amout of cx logs.
Request
curl -G https://uat-api.klink.cloud/api/v1/cx-logs \
-H "Authorization: Bearer {token}" \
-H "x-client-timezone: Asia/Bangkok" \
-d selectedDate='2025/04/01 00:00:00-2025/04/25 23:59:00'
Response
{
"requestId": "",
"cxLogs": {
"data": [
{
"id": "",
"caseId": null,
"entityId": "",
"entityName": "",
"contactId": "",
"channel": "",
"queueId": "",
"agentId": "",
"direction": "",
"startedDate": "",
"handledTime": null,
"firstResponseTime": null,
"createdAt": "",
"updatedAt": "",
"deletedAt": null,
"wrapUpFormId": "",
"wrapUpDuration": null,
"slaStatus": null,
"firstAssigneeId": "",
"closedAssigneeId": "",
"totalHoldDuration": null,
"fullHandledTime": null,
"resolutionTime": null,
"fullResolutionTime": null,
"cxIntelligenceStatus": null,
"firstRepliedTime": null,
"contact": {...},
"firstAssignee": {...},
"agent": {...},
"closedAssignee": {...},
"mailRoom": null,
"room": {...}
},
{...}
],
"total": ...,
"page": 1,
"pageSize": 10,
"lastPage": ...
}
}